Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.
Returns
Customers have the right to return products within 14 days of receiving the order in accordance with EU consumer protection laws.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase must be provided
To initiate a return, please contact us at:
Once your request is approved, we will provide instructions for returning the product.
Refunds
After we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Non-Returnable Items
The following items cannot be returned:
• Personalized or custom-made items
• Hygiene products once opened
• Items damaged due to misuse
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Products
If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photos of the issue.
We will offer either:
• A replacement product
• A full refund